Refunds
We last changed this policy on October 24, 2026.
Home Nine is bought once. There's no subscription, so there's nothing to cancel and nothing renews. You can try everything offline free for 7 days before you buy.
The 7-day trial
- Your trial starts the first time you sign in to the game, and lasts 7 days.
- During the trial, everything offline works. Online play, Tour Week, matches and saving to the cloud need the full game.
- When it ends, the range and your shot numbers keep working. Nothing is charged, and you don't need to cancel anything.
- Each account gets one trial, and so does each computer.
Refunds within 14 days
You can get a full refund within 14 days of buying. Go to your account page and use Refund my purchase. You don't have to write to anybody or give a reason.
- The 14 days count from the moment you paid, and the account page shows the last day.
- The whole payment goes back to the card you paid with. Banks usually take 5 to 10 days to show it.
- The game goes back to the range only as soon as the refund is made, on every computer, the next time it checks its license.
- The refund button works once per account. If you buy again after a refund, write to us for any further refund.
After 14 days
After 14 days, purchases aren't refunded as a rule. You can still ask. Write to support@homeninegolf.com and tell us what happened. We'll normally refund in full when:
- you were charged twice, or charged for something you didn't buy;
- the game doesn't do what this site says it does, and we can't fix it;
- we stop offering the online service you paid for.
If the law where you live gives you a stronger right than this, that law wins and we'll honor it.
What happens to your courses and rounds
Nothing is deleted after a refund. Your rounds stay stored. Your cloud courses stay stored at their current versions. The parts of the game that need the full game stop working until you buy it again. Then everything is where you left it.
Two things always work. You can still unpublish a course of yours, and you can still delete one.
If you want it all gone, close the account from your account page and ask us to erase it. See the privacy policy.
Disputes and chargebacks
If something has gone wrong with a payment, please write to us first at support@homeninegolf.com, or use the refund button inside 14 days. A chargeback takes the full game off the account straight away. It then has to be dealt with through the payment provider, which is slower for everybody.
Reaching us
Write to Homestead Industries LLC at support@homeninegolf.com. Tell us which email address the account uses, and we'll find it.